SHIPPING & RETURNS
SHIPPING POLICY
At The Honey Store, we take great care in ensuring that your order is delivered to you on time and in perfect condition. We offer free shipping on orders over £100 and a flat rate of £8 for all other orders within the UK. International shipping is not available at the moment. We use eco-friendly packaging to minimize our impact on the environment.If you have any questions about our shipping methods or costs, please don't hesitate to contact our customer service team.
RETURN POLICY
If you cancel an order within the 30-day cooling-off period, we will process any refund due to you as soon as possible and, in any case, within 14 days after the day on which we receive the product(s) back. We will refund the price paid in full (subject to any deduction we are entitled to make due to your use of or damage to the product(s)), including the cost of delivery charges you paid for the order. However, we will not refund your cost of returning the product(s) to us. If you received any promotional or other discount when you paid, any refund will only reflect the amount you actually paid. WE CANNOT REFUND OR ACCEPT ANY PRODUCT BACK IF THE SEAL ON THE JAR OR BOTTLE HAS BEEN OPEN/BROKEN. Provided no seals have been broken and the product has not been opened, you can return it to us. Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging
(i.e: it must be in 'new' condition) you can return your honey to us up to 30 days after you have made your order. This can be for any reason provided the item is complete and undamaged. Refunds are made using the same Payment Method originally used by you to pay for your purchase, unless agreed otherwise.You’ll also need the receipt or proof of purchase.
Please note we cannot issue refunds or replacements for honey if has crystallised.
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We indicate on the website the state of each honey - either runny or crystallised but this information is based on the best of our knowledge and the state can change quickly – particularly in the colder months of the year. The crystallisation process is completely natural (even processed honey will crystallise eventually). If we have indicated that the state is runny and it is crystallised when you receive it - this simply means that it has crystallised quicker than we expected, which can happen. It does not indicate that there is a problem with the honey and therefore is not covered by our returns policy.
Please note that refunds on items bought as gifts can only be issued to the original purchaser.
The Honey Store reserves the right to apply and interpret this extended returns policy as it decides is most appropriate.